Disconnect internet

Alireza O.
Alireza O. Posts: 6 ✭✭
in Internet
internet disconnecting randomly

Answers

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Alizera,
    Try a reset of your Fizz modem.
    Put in 35,40 a needle into the reset button back in the center of the modem and release it after.
    Wait to see all the lights coming back 3,4 minutes.
    I hope it will help.
  • Alireza O.
    Alireza O. Posts: 6 ✭✭
    I restarted several times.but green light only flashing
  • Alireza O.
    Alireza O. Posts: 6 ✭✭
    From last night,I have this problem
  • Mike
    Mike Posts: 21,562 ✭✭

    Check the cable connection, since the green flashing means cable problem

     

    If the coaxiale cable is well connected, contact the support

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 23,047 admin
    Hello Alireza,
    Apologies for the unpleasant situation.
    I have verified on my end and there seems to be a issue with our network in your area. Rest assured that our technical team is working on this to have it solved as soon as possible.
    Once the situation is solved, the services should be restored automatically.
    Thank you for your understanding.
    Have a good day.
    Catalin
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