The voice quality?

saeed J. · February 2020

I have problem with the quality of voice calling. It's unclear and noisy. I have to ask people to repeat and vic versa. I've already read the answers, but it has certainly nothing to do with the phone setting (Samsung S8).

Mike · February 2020

Did you try to put the SIM in a different phone to be sure that is not an hardware problem

MichelP · February 2020

Saeed,
The suggestion of Mike is good.
Try to install your sim card in another phone.
Ask to someone you know.
You will see if the qualify of the voice is better on this other phone
Or if it's the sim card, the problem

Alfio · February 2020

I also came across poor voice quality. Ended up being my friend on a different network, and using a crappy headset to boot. Try different calls. Try calling different numbers and see what you get. I use some 800 numbers for testing whether their automated system comes our clear.

SW_Sk8 · February 2020

I have iPhone 8 and since I have been with Fizz I haven’t had people complain about call quality whereas With a different carrier with the same phone I consistently had people complain that they couldn’t understand me.

André L. #16536 · February 2020

If it is constantly the same issue (on different locations, different time of day etc, I would suspect it's your phone that may have an issue with the speaker.

Try using a headset or earphones to make or receive a call

Chris K. #7521 · February 2020

If you are using a headset that could be the problem. It might also be that you have bad reception where you are placing these calls. It could also be your phone. I sometimes have to restart my phone because the person on the other end can hear me but I don't hear anything,

saeed J. · February 2020

Thanks for your answers. As I would use another SIM by this phone and I didn't have any problems, it might not the phone malfunction. I also tried another phone, but the voice isn't still clear as it is expected.

Fizzy · February 2020

Have you tried restarting your phone?

Have you tried switching/changing your network mode to LTE or 3G to see if there is any change?

If you have VoLTE enabled on your phone settings, you should disable it. Perhaps you may want to share your phone dialer settings as others here may offer you some more suggestions.

Is the voice quality bad at a specific location or everywhere you go? It could be a network issue. You can contact Fizz support to open a ticket to have them take a look.

Beter · February 2020

Can you check your apn settings on your phone?
Are you on FIZZ or FIZZ EXT?
Maybe you re connected to the wrong cell because of bad config?

Marisol G. · February 2020

Maybe the place where you are when the call are made : in some place, the signal is very bad.. it depends on the power of the signal unfortunatly

AntonioMar · March 2020

Need a hand?
https://fizz.ca/en/contact-us

The voice quality?

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