In usa with plan but no service, cant call or text?

Chana C.
Chana C. Posts: 11 ✭✭
I have a Canada USA plan and it usually works great. But on my Samsung s9 now and no text or calling. With a blocked sign on top

Answers

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Chana,
    Please, verify your APN settings on your phone is also a good idea.
    If nothing works,
    Ask for help and contact the Fizz support by chat online.
    This service is available from 8h00 to 21h00, each day.
  • Whizz
    Whizz Posts: 23,028 admin
    Hello Chana,
    Could you please test in a different phone to see if the issue still repeats for the same area and let us know? Please contact us directly by Facebook Messenger or Chat for further troubleshooting. For some helpful tips, please take a look at:
    https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
    Have a good day.
    Catalin
  • vanigh
    vanigh Posts: 328 ✭✭
    If you have upgraded your phone to Android 10 the APN settings might have been changed, as it happened to me, check your APN settings if this is the case.
  • Beter
    Beter Posts: 137 ✭✭
    Most probably you have the roaming option turned off.
    Settings->network settings.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
This discussion has been closed.