Data don't connect ?

Daniela F.
Daniela F. Posts: 1 ✭✭
in My Mobile
Can't connect my data I have an umidgi I did everything they said but still don't work what I do wrong? The messages that are supposed to have never came and I try many times

Answers

  • SW_Sk8
    SW_Sk8 Posts: 95 ✭✭
    Best to contact Fizz Support

    Contact support by going to https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT
    Go to https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
    Business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Send a message via facebook messenger https://facebook.com/fizzca and click send a message

    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form then fill out the form and someone will email you back
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Daniela,
    Please, check your APN settings on your phone (Data works with that).
  • Whizz
    Whizz Posts: 23,028 admin
    Hello @Daniela,
    Could you please remove all your current apn config files from your phone's settings and create a new one with name Fizz and have it configured as it is presented on the link:
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If the issues still persists, please try switching the order at APN Type to default,supl,MMS instead of the one presented on the page. If it still does not work, please contact us directly to assist you further, by chat or Facebook Messenger.
    Have a lovely day.
    Catalin
  • Peenis
    Peenis Posts: 91 ✭✭
    You can reboot your phone and if that doesn’t work, try to look at your cellular settings. Try removing the SIM card and re inserting it
This discussion has been closed.

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