I activated a data perk, but I can't use data on my phone

Hello! I activated a data perk, and made sure that the APN is set up, but when I activate using data on my cellphone, it says I have no data and I cannot use it.
This happened with the last perk as well.
I know you can't use data upgrades if you don't have data in your plan, but I read that you can use perks even if you don't have data in your plan.
Am I wrong?

Answers

  • Mike
    Mike Posts: 20,643 ✭✭
    It seems a problem with the APN configuration, did you check if the data from your perks is shown on your account?
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    How come Fizz needs specific APN settings? The last time that I needed to set up APN settings with a provider was over 10 years ago.
  • Beter
    Beter Posts: 133 ✭✭
    I think you need to contact support to help you activate it.
    Seems like a bug in the system.
    Also, can you check you apn settings.
  • André L. #16536
    André L. #16536 Posts: 647 ✭✭

    You are correct, any plan (even with no data plan) may use the data perks.  You seem to have an issue with your phone configuration.

     

    On the Fizz account page, do you see data usage for the perk you applied?

  • AntonioMar
    AntonioMar Posts: 788 ✭✭
This discussion has been closed.