Here we are users can you elaborate
You can also contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
The technical term (in the industry) for transferring phone numbers is called porting.
Basically, your provider is responsible to host your number as long as you have an active account with them. When you change providers, the new provider will request to port the number. They must prove that they are aurhorized to port the number and need to provide proof (old account number, address, etc.).
This is required to avoid people "stealing" your number by porting it over to their own provider.
So if your old provider does not beleive the new provider has sufficient proof, they can refuse the port request.
Contact your new provider and asked them:
You can also talk to Fizz support to ask what the status is, but start with your new provider as they are the ones initiating the port request.