I can't hotspot my laptop
I can't hotspot my laptop from my phone. It works for everyone else except for me and my fizz friends.
i take my iPhone 6s, the same phone, chenge my SIM card Fido, it is work, but with Fizz, it is not wrok no longer.
Fizz service is real bad !
more than that, Fizz steal my data, i have 12G ( 4G+4G+this month 4G ), in a week, that is gone, but i never use like that.
The big bizzar that today ( 2020-01-28 00:48:00 ) i verify my count, just in 48 mins, my data est lost 2.5G, but i never use my phone, that is real horrific, and they do not give anythings how my data use !
i take my iPhone 6s, the same phone, chenge my SIM card Fido, it is work, but with Fizz, it is not wrok no longer.
Fizz service is real bad !
more than that, Fizz steal my data, i have 12G ( 4G+4G+this month 4G ), in a week, that is gone, but i never use like that.
The big bizzar that today ( 2020-01-28 00:48:00 ) i verify my count, just in 48 mins, my data est lost 2.5G, but i never use my phone, that is real horrific, and they do not give anythings how my data use !
28
Answers
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You must contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/solutions
, if you are not connect login - The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
8 - Go to this page https://fizz.ca/en/solutions
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It sounds very bad. Contact support.8
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Please contact the support8
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All you have to do is contact technical support9
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Please contact them, that situation is not normal. I personally communicate with them by messenger, that’s what works best for me. Good luck with that issue!8
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I'm sorry it not work8
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Yeah that's awful, definitely contact support7
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The Support7
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Please,
Ask for technical support from Fizz by chat.
Chat online is available from 8h00 to 21h00, each day.
To do it without problem:
First, access to your fizz account.
Then, open a second window and type this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.5 -
Ouch! That is pretty bad.. Very weird.6
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Hello,
Hope you will find this useful!
For your Data loss, make sure your phone doesn't have something in the background running or eating your data.
I had a similar issue, i had my Dropbox synchronizing over data. Make sure you iCloud is not doing the same.
For your data, you can also check if your data didnt expire in your usage under my account.
For the Hotspot, is your internet working on your phone? Is your PC able to connect to your phone? Make sure your APN settings is well set, i m hotspotting my friends and it s perfectly working. https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Good luck!4 -
Check the APN settings4
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Hello Jianhui,
I'm really sorry to hear about this situation!
I can assure you that we're doing our best to help you with any issue that you may encounter, but to be able to do that, we'll also need more details from you.
For the hotspot feature, I would suggest you to test with another phone, maybe an Android device.
Regarding your mobile data, I'm kindly asking you to verify on your phone if any of the installed applications (that may be active in the background) have consumed your mobile data without knowing. You can check your data usage on your phone by verifying on the menu settings. To help you further with this situation and make further verification, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact from your account (My plans - My profile - Contact forms).
Have a good one!
Radu5 -
This solved ?2
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Keep us posted if you find the issue!2
This discussion has been closed.