Help, I've got important calls and the line keeps cutting after 3 beeps?

Xavier R. #2733 · January 2020

After the 3 beeps my line is cutting, very important to solve that now

Mike · January 2020

Hi
Fizz is experiency some problems
A Whizz suggested to set the phone on the 3G network

Takion · January 2020

today it became the worst it doesn't even give you a minute before you hear the 3 beeps

Whizz · January 2020

Hi Folks,

This was a known issue that was impacting some customers. The issue should now be resolved

Thank you for your patience!

Jay

JessicaRen · January 2020

Oh this happened to me as well yesterday, and I thought it was because my friend received another call and put me on hold by mistake. It seems that even though the trial period is over already, but Fizz service is not steady yet. Too bad that this is happening to everyone!

André L. #16536 · January 2020

Fizz has been having more and more of these incidents. They are aware that this is occurring. They've suggested people configure their phones to connect to the 3G network instead of the LTE. Apparently, this resolved the issue for some users, BUT I see many posts from users where it did not change anything.
You may want to take this incident to the Fizz technical support on Messenger so they can create a trouble ticket and track the progress/corrections. They will have more information to help in their troubleshooting.