I'm paying for a 30mb/s download speed plan, but only get 1.8 at most?
Hi, I've recently switched over from Videotron and got the 30mbps download speed/10mbps upload speed, but I can seemingly only get a speed of 1.8 mbps at most with speed tests on my phone (the one on the app doesn't work), and a max speed of ~3mbps when testing connected with an ethernet cable. The upload speed is perfectly fine, and I'm not using a third party router.
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Answers
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You need to contact the support in order to test your line4
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Just contact the support
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Hello Sergiu,
I am very sorry for the inconvenience. I am sure that we can find a solution for this situation. I kindly invite you to contact us by chat. It will be a lot easier for use to go through the troubleshooting and find the source.
Here you can find more info about how you can contact us:https://fizz.ca/en/contact-us .
Thanks for the understanding!
Have a great day!
-Bogdan4
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