I'm in a meeting. My call dropped 5 times so far (3 beeps, hangs out). What is going on?

I'm sitting at my desk (not moving). Full bars signal.

Answers

  • I'd suggest trying to reach out customer service chat if you want them to have a look at it. From our side, it's hard to tell if you have some signal issue, a cellphone issue or some network issues like Mike suggested.

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/solutions
       if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

     

  • According to Fizz' status page: https://fizz.ca/fr/faq/etat-services There are no major outages.
    Personally, I'm not sure they would list all of their trouble tickets here...
    Dropped calls can occur for various reason, from the cell towers, to the call swapping, to transfer to/from LTE/HPSA/etc to the actual mobile phone too busy.
    If you can identify when the dropped calls occur (always at the office, or every time you're in your car crossing the bridge, etc.) then you can contact Fizz support to get them to investigate further.
This discussion has been closed.