Can’t make phone calls

Dina S.
Dina S. Posts: 2 ✭✭
in My Mobile
Since yesterday, I couldn’t make any calls ,

Answers

  • Mike
    Mike Posts: 21,577 ✭✭

    Did you try to reboot the phone?
    Make sure you have minutes
    Do you have the possibility to test the SIM with an other phone?

     

    If the situation cannot be reproduced, it may be an issue with the line and/or the original SIM card. Report this issue to one of our https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why. You need to be logged

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Dina,
    Do you have problems with the payment of your plan?
    Maybe reboot your phone.
    If nothing works:
    Ask for support from Fizz by chat online (8hh00 to 21h00).
    Go to your Fizz account online.
    Then, Type:
    https://fizz.ca/en/faq/resolving-issues
    Wait until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session is on.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Dina,
    Did your plan has been paid normally?
    Try to restart your phone.
    If you need more help, try to contact Fizz support by chat online (8h00 to 21h00).
    First, open a session on line and access to your fizz account.
    Then, type:
    https://fizz.ca/en/faq/respolving-issues
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session is beginning.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Please contact support asap please
  • __________
    __________ Posts: 2,604 ✭✭
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    some good suggestions here. Did any fix your issue?
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    If none of the answers helped, communicate with Fizz by messenger , that’s what works best for me.
  • Kyle C. #853
    Kyle C. #853 Posts: 101 ✭✭
    if you have the sim card for another company then put that in your phone.
    when you see that your phone has switched network settings put in your Fizz sim.
    that's the only other idea i have for resetting some settings.
  • Whizz
    Whizz Posts: 23,081 admin
    Hi Dina,
    I'm really sorry for this issue!
    In order to check your situation, could you please contact us directly via chat, with more information? From what I can see on my end, your plan is active and you have minutes included in your plan.
    The other members told you how to contact us directly :)
    Thank you,
    -Luciana
  • Toe
    Toe Posts: 60 ✭✭
    Ask fizz support through chat.
This discussion has been closed.

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