Why I have no internet since 2 days?

hoang N. #16313
hoang N. #16313 Posts: 3 ✭✭
in Internet
no internet

Answers

  • Fling
    Fling Posts: 9,194 ✭✭

    Was your payment rejected ?

     

    Mayby there is some problem in your area ...

     

    Try all solution in this before contacting the support

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

     

    You need to contact the support for this situation

     

    CHAT

     

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Shlomo P.
    Shlomo P. Posts: 29 ✭✭
    There is no internet issues currently try rebooting your modem
  • Whizz
    Whizz Posts: 23,047 admin
    Hi Hoang ,
    I am very sorry for the inconvenience. As I have checked your account I can see that there is an isolated incident in your area that is affecting your service. Our technicians are already working on the matter and I can assure you that they will do their best to restore the service as soon as possible.
    Thank you very much for your understanding!
    Have a wonderful day!
    -Bogda
  • MichelP
    MichelP Posts: 8,731 ✭✭
    This is a good new!
    A Whizz has confirmed you, they are repairing the service in your area.
    Internet will be back soon for you.
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
    Great answer, Whizz !
  • sman
    sman Posts: 5,090 ✭✭
    It is not a good news, but at least you know that they are working on it
    after 48hrs you can ask for a compensation, I know you prefer to have internet

    Check your service agreement
  • Vincent D. 39366
    Vincent D. 39366 Posts: 215 ✭✭
    Did you figure it out? I'd contact support if not.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    If you have solved your problem please choose the best answer to close the discussion.
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Please close this
  • Martin
    Martin Posts: 272 ✭✭
    Does it work now.
    Please close the question
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Working of as now ?
This discussion has been closed.

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