I can't adjust my plan, is the button not working?

Samuel D. 39968
Samuel D. 39968 Posts: 2 ✭✭
in My Mobile
I'm trying to change my plan for the next month, I go into My plans>Manage plan>Adjust plan>Change plan, but it seems like the button "Change plan" does not work. Nothing happens when I click on it.
The button "Buy an Addon" does work.
I'm using chrome, but I also tried with firefox and mobile chrome.

Answers

  • Mike
    Mike Posts: 21,531 ✭✭

    You are the second one today reporting the same problem.
    I will suggest to contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Charles2rg
    Charles2rg Posts: 10 ✭✭
    I believe that there is currently a problem contact support and you should be able to get it adjusted
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Samuel,
    Please, contact the Fizz support directly.
    It seems that Fizz occurs problems this morning with his web site.
    Chat online is available from 8h00 to 21h00.
    https://fizz.ca/en/contact-us
  • Ala
    Ala Posts: 2 ✭✭
    I'm having the same issue, I'm trying to contact support chat but no luck so far
    Finally I got someone, they will escalate the issue to tech support
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Must be a bug. Is there a console error? Failed request? If so you can copy it and send it to support.
  • Whizz
    Whizz Posts: 22,964 admin
    Hello Samuel,
    Thank you for letting us know and for the uploaded video, it's really helpful!. I see that you've chatted with one of my colleagues about this situation and a ticket has already been created on your account. I've just checked it and it's currently in progress. Our technicians will try to get to the bottom of this issue and fix it. When we'll have the confirmation, we'll inform you immediately via the email associated with your account.
    Thank you again for your patience and cooperation Samuel.
    Have a nice day,
    Radu
  • Vincent D. 39366
    Vincent D. 39366 Posts: 215 ✭✭
    Same issue on my end, the service may have come out of beta, but there certainly are still some kinks to work out with the user experience!
  • Samuel D. 39968
    Samuel D. 39968 Posts: 2 ✭✭
    It works now, I didn't change anything, maybe the technical team changed something about my account? I don't know.
  • Ala
    Ala Posts: 2 ✭✭
    Yes ... Issue been resolve, thanks for the support team!
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
    Ok then please close the discussion
This discussion has been closed.

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