Why I can not transfer my current number
Answers
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Please contact the support, here we are users
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
4 - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
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Stanin,
We are a forum of users like you.
To regulate the transfert of your phone number from ChatR to Fizz;
Please, contact the Fizz support by chat.
This service is available from 8h00 to 21h00.
First, connect you online and access to your fizz account.
Then, type this adress:
https://fizz.ca/en/solutions
Wait until you see the green bubble chat down to the right of the page.
When you siee it, click on it.
Your chat session is beginning with them.
Good luck!4 -
Contact the support to get more awnsers. Thanks4
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You should be able to. Try again. If it still doesn't work then contact support.3
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You should reach out to customer support via their chat function.
I helped my friend transfer her number to Fizz a couple of weeks ago and also encountered a problem. I took us in total about 2 weeks to have the issue resolved. It was due to some technical issue, for which I don't have a lot of details. Their customer support on Chat is quite welcoming though. They were very patient with me, but unfortunately, they couldn't access the details of the technical issue either. It was something that had to be resolved between Fizz technical team and my friend's previous carrier (Virgin mobile in this case). It is not something that you can resolve on your own.
We finally made it though.
So my suggestion for you is to reach out to Fizz customer support.4 -
One note though, it does need to be in a region serviced by Videotron/Fizz. Most of Quebec and Ottawa numbers should be OK.3
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Hello Stanin,
Thank you for letting us know about this situation.
I've just checked your account and I see that you've managed to successfully transfer your number. The mobile plan is fully active and you can start enjoying our mobile service!
If you''ll encounter any other situation, please don't hesitate to contact via live chat or facebook messenger. Don't forget that you can also check our Solution Hub (https://fizz.ca/en/solutions). Our Fizz users will also be glad to help you on the Community Hub.
Have a good one!
Radu3
