Internet down?

Matt F. · January 2020

Fizz app shows there are no service interruptions, however I have no interest in Greenfield Park, Montreal South Shore. Verified payment etc all good, no service. Anyone else?

Mike · January 2020

Probably it is due to the weather situation, you can try to reboot the modem, but I really believe that it is linked with the weather.

Can be a power line problem or a videotron cable.

Contact the support to be sure and signal the problem

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Olivier R. #3666 · January 2020

not for me. please contact support

sman · January 2020

Did you contact the support?

Leon B. #390 · January 2020

I'm good in Westmount Montreal

Nini G. #13860 · January 2020

Communicate with them by messenger, that’s what works best for me.
I’m in Saint-Lambert and all is good.

Vicky H. #16043 · January 2020

Same issue here. I contacted them but they are no help. I am in La Prairie and my internet is down.

Lucas A. #13141 · January 2020

I’m good in NDG in Montreal. It’s probably due to the weather though, I guess they will be a few local outages

MichelP · January 2020

Matt,
It still down today since friday.
I'm living on the south shore too,

Nini G. #13860 · January 2020

Mine is ok in Saint-Lambert.No failure at all!

Sarika · January 2020

My internet is also down in Saint-Hubert. How to reach the support?

Mike · January 2020

@Sarika tu pourras lire ma première réponse

Sarika · January 2020

@Mike-thank you so much. I have contacted Fizz via Facebook. Still, there is no internet. Hopefully, the issue will be resolved soon. Thanks.

Mike · January 2020

@Sarika Bad news
Hydroquebec has alot of problem in your area therefore probably it is that the problem with the internet

vanigh · January 2020

Brief power failure lasted few seconds in Ville St-Laurent between 5:30a,m. and 6:30a.m.

Alejandra D. · January 2020

I'm in Greenfield Park actually and everything is 100% ok.

Chris K. #7521 · January 2020

It might be just the cable in your area that is affected. I had no issues.

clau3166 · January 2020

I am good too, hopefully your service is restored quickly!

Matt F. · January 2020

All good, came back online an hour later. Heard from neighbours that their service (Videotron) was down too. Seeing it's the same line (Videotron & Fizz) it makes sense.