Internet down?
Answers
-
Probably it is due to the weather situation, you can try to reboot the modem, but I really believe that it is linked with the weather.
Can be a power line problem or a videotron cable.
Contact the support to be sure and signal the problem
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
8 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
-
not for me. please contact support7
-
Did you contact the support?7
-
I'm good in Westmount Montreal6
-
Communicate with them by messenger, that’s what works best for me.
I’m in Saint-Lambert and all is good.3 -
Same issue here. I contacted them but they are no help. I am in La Prairie and my internet is down.3
-
I’m good in NDG in Montreal. It’s probably due to the weather though, I guess they will be a few local outages3
-
Matt,
It still down today since friday.
I'm living on the south shore too,8 -
Mine is ok in Saint-Lambert.No failure at all!8
-
My internet is also down in Saint-Hubert. How to reach the support?7
-
@Mike-thank you so much. I have contacted Fizz via Facebook. Still, there is no internet. Hopefully, the issue will be resolved soon. Thanks.7
-
@Sarika Bad news
Hydroquebec has alot of problem in your area therefore probably it is that the problem with the internet6 -
Brief power failure lasted few seconds in Ville St-Laurent between 5:30a,m. and 6:30a.m.6
-
I'm in Greenfield Park actually and everything is 100% ok.9
-
It might be just the cable in your area that is affected. I had no issues.5
-
I am good too, hopefully your service is restored quickly!5
-
All good, came back online an hour later. Heard from neighbours that their service (Videotron) was down too. Seeing it's the same line (Videotron & Fizz) it makes sense.5
-
There is a big problem with the weather throughout Quebec right now, it's probably the main problem.7
-
No problem here. Do your neighbours have Videotron or Fizz? Have you asked them if they still have internet?3
-
We could close this discussion, I think.5
-
Please close this2
-
Did you solve it ?1
-
Tech support1
-
After 16 days I hope that the problem was solved1
