My my credit was charged wrong amount?

Robert P. #15671
Robert P. #15671 Posts: 2 ✭✭
in My Mobile
Hello. Why did you charged my credit card for $55.71 if you didn't transfer my number from bell and my is not working?

Answers

  • Mike
    Mike Posts: 21,562 ✭✭

    Here we are users
    When did you transfer the number?
    The transfer to be completed can take from 5 min to 24hours
    It is a prepaid service, therefore, your payment is up front

     

    I would like to suggest to contact the support, since, here we do not have the information to help you out

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Robert P. #15671
    Robert P. #15671 Posts: 2 ✭✭
    Fizz wasn't able to transfer my account already since December 8th 2019
  • Whizz
    Whizz Posts: 23,047 admin
    Hello Robert,
    I am very sorry for the inconvenience. As I have checked your account I can see that your number wasn't transferred because you used wrong information to transfer it. Please contact us via Live Chat or Facebook Messenger to resolve this issue. Here you can find more information about how you can contact us: https://fizz.ca/en/contact-us .
    Thank you very much for your kind understanding!
    Have a great day!
    -Bogdan
  • sman
    sman Posts: 5,086 ✭✭
    @Robert, contact Fizz by Chat, Bogdan is an employe, follow his instructions
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Communicate with them by messenger, that’s what works best for me.Good luck!
    In any case your billing cycle with start only when everything is up and working.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Robert,
    Please, have a chat session online with a Fizz's agent to regulate your plan
    https://fizz.ca/en/faq/resolving-issues
    Wait to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    Refer to what Whizz, the employee, said and close the discussion please.
  • Berts
    Berts Posts: 824 ✭✭
    Follow instruction and call Fizz by chat or messenger.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    This post has been answered by the Fizz team so you can close the thread.
  • Chase S.
    Chase S. Posts: 5 ✭✭
    Definitely get in contact via chat on the website or messenger
  • Vincent D. 39366
    Vincent D. 39366 Posts: 215 ✭✭
    Definitely a contact support kind of situation, you can do so on facebook through their page directly.
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Please close this
This discussion has been closed.

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