Can I suspend my plan for few months since I am not in Canada?

Ruby L. · January 2020

Hi, Can I suspend my plan for few months since I will leave Canada for few months? Or I could only change my plan to the lowest fare when I am away?

Mike · January 2020

No, you have 2 options
- reduce it
- unsubscribe

https://fizz.ca/en/faq/unsubscribe
and
https://fizz.ca/en/faq/reactivate

Unless you transferred it to another mobile provider, you can reuse your Fizz phone number up to 60 days after unsubscribing, whether to reactivate your plan or to use it for another plan in your account.

MichelP · January 2020

Ruby,
If you want keep your phone number, change your plan for the minimum.or you can unsubscribe it.

Ruby L. · January 2020

Sorry, I didn't mention what I am having is home internet, not mobile. What would happen if I unsubscribe it? I assume the modem will be taken back?

sman · January 2020

If you unsubscribe you must send back the modem otherwise you will be charged for it around 200$

Ruby L. · January 2020

So I guess my only option is to reduce the plan to minimum since I will be away for few months only and I will still need the modem when I return to Canada.