Can I suspend my plan for few months since I am not in Canada?

Ruby L.

Hi, Can I suspend my plan for few months since I will leave Canada for few months? Or I could only change my plan to the lowest fare when I am away?

Mike

No, you have 2 options
- reduce it
- unsubscribe

https://fizz.ca/en/faq/unsubscribe
and
https://fizz.ca/en/faq/reactivate

 

Unless you transferred it to another mobile provider, you can reuse your Fizz phone number up to 60 days after unsubscribing, whether to reactivate your plan or to use it for another plan in your account.

MichelP

Ruby,
If you want keep your phone number, change your plan for the minimum.or you can unsubscribe it.

Ruby L.

Sorry, I didn't mention what I am having is home internet, not mobile. What would happen if I unsubscribe it? I assume the modem will be taken back?

sman

If you unsubscribe you must send back the modem otherwise you will be charged for it around 200$

Ruby L.

So I guess my only option is to reduce the plan to minimum since I will be away for few months only and I will still need the modem when I return to Canada.

Abdul R. #3217

What about unsubscribing entirely and then subscribing all over again when you get back? Its a bit of a hassle though.

Mike

If you have time to send back the modem, do it
Follow Abdul suggestion

Ruby L.

Thank you all!

Jimmy N. #14505

Nope you can't.

Nini G. #13860

Please choose the best answer to close the discussion.