$ 1 rebate disappear?
But I can only add one rebate at a time, so last month I added the $ 2 rebate, but after the deduction was successful, I looked at my account today and the unused $ 1 rebate disappeared. is this normal? How to get it back? And if I change the Internet plan in the future, will the existing $ 2 rebate be cancelled?
Answers
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The rewards you are talking about have are valid for 2 years (used or unused). So if that duration has not passed, I suggest to contact the support team on Messenger to sort it out.
For your second question, if you change your internet plan, your rebate won't be cancelled. These rewards are "account-bound" and not "plan-bound", so you will be able to use them
!Have a good one!
12 -
You should communicate with them by messenger, that’s what works best for me.That rebate should not have disappeared, they will give it back.8
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Logon your account
1. On your <Overview> page, scroll down to <My Rewards Program>
2. Click on <See details>
Or go to this page: https://zone.fizz.ca/dce/customer-ui-prod/#/loyalty
At the bottom, you will see a black tab labelled <My Upgrades>
Click on the ^ (up arrow) to open <My Upgrades>.
You should see all your upgrades now.
There are 2 tabs:
- Mobile
- Internet
If you think any upgrades are missing, you should contact Fizz support.
4 -
Wen,
When you get your reward, they have a life of 2 years.
The new reward of 2$ (that you have change) will be effective the next billing cycle of your plan.
Dont worry, next mont, !
The 1$ reward will re-appear and available until the end of his life in your total rewards.
When the second slot will open in your account, you'll be able to use your 1$ reward in you account.8 -
How many points to you have?
Level points Mobile Home
InternetSlots 1 0 250 Mo $1 rebate 1 Slot 2 1500 500 Mo $2 rebate 3 4500 250 Mo $1 rebate 2 Slots 4 9000 200 Mo
$1 rebate$1 rebate 5 15000 250 Mo $2 rebate 3 Slots 6 22500 500 Mo $2 rebate 7 31500 $1 rebate $2 rebate 8 42000 1 Go $1 rebate 9 54000 $1 rebate $3 rebate 10 67500 $1 rebate $2 rebate 150000 400000 8 -
It seems to be a bug. Try to communicate with the customer service by messanger or contact form! Good luck!4
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Just subscribed and I can see the reward.5
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Thank you all for your kind answers. I finally found the $1 rebate that is hidden in My rewards program/see details/mange my upgrades/my upgrades/internet, but when I try to apply that $1 rebate, nothing happen, just seeing the $2 pig trembling. does it mean I can only apply one rebate if I only have one internet account in current level. I am now at level 2/about 2300 points.4
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I had the same issue and spoke with a representative (BubbleChat). She told me I will get it back (the 1$).
Hope it helps3 -
Wen, you need to wait till you are at level 3 to open a new slot to apply the 1$ rebate.3
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So, did you contact them? Did they solve your problem?0
