It's been 3 days after activation of my SIM card and Mobile Plan, still have no access to the calls?
Ian L. #14755
Posts: 1 ✭✭
in My Mobile
It's been three (3) days that my sim card was activated and paid my monthly Mobile Plan, I still can't make any calls or use my data. How long do I have to wait? I also request for a refund during the waiting period?
16
Answers
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try contacting customer service through chat using the green bubble
they are quick at responding
it should be working by now
you can find different contact methods here
https://fizz.ca/en/contact-us
alterantively if you go to your profile
then click contact forms
during their business hours the green bubble will show up
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does your phone have band 4(1700/2100) and/or band 17(700)
those are the data bands for 4g/lte
850 and 1900 for voice and 3g
you should have those as all north american phones have those bands
-6 -
It should work now, it takes few hours at most. Try restarting your phone, and put into plane mode for a few seconds. During that time, you can verify if your phone model is compatible with Fizz Network. If it’s still not working after that, contact the support team, they are easy to join by messenger!4
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Hi Ian,
If you haven't set the APN parameter it might be the cause of you issue.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If this doesn't solve your problem, I suggest you to contact Fizz directly at:
https://fizz.ca/en/contact-us
You can also contact them using Facebook.
Best,
Vincent4 -
try the steps outlined by Lucas
if that still does not work
try re-inserting the sim card
while making sure its facing the correct direction4 -
Ian,
Your plan doesnt seem active.
Are you sure your phone is compatible with Fizz network?
See this link;
https://fizz.ca/en/solutions/search?keys=What+are+the+téléphone+compatible?
https://fizz.ca/en/faq/compatible-devices
Dont lose your time if nothing is working.
Please, contact the support from Fizz by chat online.
First, Have access to your account online,
Then, type:
https://fizz.ca/en/faq/resolving-issues
A green bubble chat will appear down to the right page.
When you see it, click on it.
Your chat session with Fizz is beginning.4 -
Communicate with them by messenger, that’s what works best for me. Good luck!4
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Communicate with Fizz ....2
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If you tried everything mentioned above, contact Fizz directly.2
This discussion has been closed.