Why can’t I call/text?

LN
LN Posts: 1
So I’ve been with Fizz since last November and I thought the monthly payment was going to be automatic (since I already have my credit card information saved in my Fizz account)... turns out it wasn’t and I had to click on the button “make monthly payment” and when I click on it it says that they’re going to send me a message to see if the transaction has been successful or not. I then received a notification saying that the payment has failed. It’s weird because my credit card has been working very well and it hasn’t reached the limit amount yet...

Answers

  • Fizzy
    Fizzy *1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me*Posts: 7,938

    If anything changes on your credit card, you need to update the info on your Fizz account.

    - credit card number

    - expiry date

    - billing address

     

    Make sure your billing address matches the same registered on your credit card account.

    So if you recently changed address, make sure your billing address on Fizz account is also updated.

     

     

  • Fizzy
    Fizzy *1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me*Posts: 7,938

    It could also happen that Fizz billing system does not process your card correctly.

    In this case, you need to contact Fizz support to get it resolved.

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