Why can’t I call/text?

LN

So I’ve been with Fizz since last November and I thought the monthly payment was going to be automatic (since I already have my credit card information saved in my Fizz account)... turns out it wasn’t and I had to click on the button “make monthly payment” and when I click on it it says that they’re going to send me a message to see if the transaction has been successful or not. I then received a notification saying that the payment has failed. It’s weird because my credit card has been working very well and it hasn’t reached the limit amount yet...

Mike

Contact the support, since the button appears when you have problem with the payment.

Only the support can help you out, we are only users here.

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP

Please,
Contact the support about your problem blocking your plan about credit card payment, by chat.
This is available from 8h00 to 21h00, each day..
Open a session online and type:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
wait until you se the green bubble chat, click on it
Your chat session will begin.

Véronique M. #4214

Yes only the support can help you

Attariyah

That's strange because the monthly payments are automatic. You should contact Fizz customer support about this issue to know what's going on.

Fizzy

If anything changes on your credit card, you need to update the info on your Fizz account.

- credit card number

- expiry date

- billing address

 

Make sure your billing address matches the same registered on your credit card account.

So if you recently changed address, make sure your billing address on Fizz account is also updated.

 

 

Fizzy

It could also happen that Fizz billing system does not process your card correctly.

In this case, you need to contact Fizz support to get it resolved.