Fizz wi-fi app no longer connects to the modem

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Nelson D. #14595
Nelson D. #14595 Posts: 3 ✭✭
in My Mobile
I already tried rebooting the modem and also tried uninstalling and reinstalling the app, didn’t work. The troubleshooting in the app also fails to solve the issue

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  • MichelP
    MichelP Posts: 8,733 ✭✭
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    I would suggest you to get help for support.
    Please, open a chat session with them (available from 8h00 to 21h00).
    https://fizz.ca/en/contact-us
    or on facebook:
    https://facebook.com/fizz.ca/ Click: Send Message
  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
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    I would also suggest to ask the support about this.
    But if you want the community’s help, you’ll need to give more details. Was it already working or a new installation?
  • kk
    kk Posts: 143 ✭✭
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    please check your actually connecting to your fizz wifi network and not some other network or on your data.
    Otherwise, try to remove your app, including from icloud if on iphone, restart your modem, and install the app again.
  • Nelson D. #14595
    Nelson D. #14595 Posts: 3 ✭✭
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    Thanks MichelP, Lucas and KK, I did open a chat with help support. The modem was no longer synchronized with the app. I needed to reboot the modem by pressing the reset button 10 seconds (not just unplugging and replugging). If it happens to you, try this.
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