OTTAWA 613 NUMBER, can't setup voice mail, always say "unknown number". Manually input doesn't work
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Ottawa number. Can't setup my voice mail, always said "unknown number". Use it with Motorola E4 . Tried on otherr dual sim android phone too, can't access voice mail. When I press 1, it go to fizz vm setting, can't take my number , always say my number is known when I manually input it. Sent a complain and they ask me to go to "manage plan", I get "billing cycle is invalid" error. My voice mail is the rewards when I reach level 3. Anybody from Ottawa has this problem? I guess QC user should be ok , otherwise there are a lot of complains already.
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Answers
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I believe the upgrades become active in the following cycle when you add them. Did you add the upgrades in your current cycle or in the previous one? In any case I think the "Bill cycle is invalid" error could be a problem. Maybe you should contact Fizz for that error.14
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That’s definitely a technical issue - you should message Fizz in the chat bubble, or FB messenger.13
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I apply two upgrades in previous billing cycle , so it's valid now. Other upgrade is 500m data and it's working great now. I know it because I don't have data before. The 2nd addon is voice mail, it never work. It's definitely a bug. I guess I'm the only fizz beta user who use 613 ottawa number , and reached level 3, and has no voice mail option before, and used the voice mail upgrade reward. Also I did sent them with FB messenger , also contact form. Both get replied by someone who has no idea.Both said I have no voice mail feature. I told them it's reward when I reach level 3. Both have no idea and keep telling me I have no voicemail. Same as Fizz voice mail robot, keep telling me "you're calling from unknown number". Fizz need more work to be ready.11
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Is it working?
I also applied the free voicemail and hoping it works properly from next month.7 -
Still not working and it's a fizz bug. Support ask me stay in beta price and not to touch. After beta price end, I will be able to use this reward.6
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Voicemail used to work for me.
Now it is saying something about "your number is not recognized" when I enter the phone number, and it doesn't work.
I have it on my plan, and its enabled (I used to work!) Can't find any way to contact Fizz.4 -
Hmmmm, I have reached level 3 and do not have voicemail upgrade given, but I already have it as part of my plan. Did I lose out?1
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This voicemail upgrade disappeared in new reward system. Do it's normal you didn't see it.1
