Fizz isn't letting me add data on?

Cambria · October 2019

I've blown through my data for the month (woops!) but when I try and add anything or modify my plan, I keep getting a banner warning at the top of the screen saying that there were "several changes" and that they need to be processed before I can do anything else. I literally haven't done anything since last month or the one before, so I have no idea what they're on about. Anyone else have this issue? Is there anything to do about it?

Khal · October 2019

Im unfortunately low on data but I'm sure some of the fine folks here will be able to gift you some to tide you over.
As for you not being allowed to add data add on, sounds like a bug or could have something to do with the stabilization period ending this week. Perhaps you can first try it again with a different browser and see if if anything changes.

Attariyah · October 2019

Hmm... I've never had an issue like this but as Khal said you could maybe try again with a different browser? If it still doesn't work just contact customer support.

Code_KRUEW · October 2019

I've seen that message before. Nothing you can do, but to contact support and have them fix it. Took less than 24 hours to get it fixed.

Genoveva · October 2019

I hope it gets solved soon.

GOAT · October 2019

Very strange... Maybe someone has some extra data they can gift you?

Elizabeth B. #5037 · October 2019

You could try waiting a bit before trying again, or maybe using a different device or browser. If that still doesn't work then I'd contact fizz support. Hope it gets resolved

Whizz · October 2019

Hello Cambria,
As I have checked your account I see that you already purchased an Add-on. I assume that there were an issue related with your browser and now everything is fixed.
Have a good one!
-Bogdan