Why hasnt my plan been activated? Its been almost 24 hours?
Customer service is pretty much no help.
Answers
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Contact the support, only them can check
For me my porting took 15 mins at most
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
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U should make sure that your phone is unlocked and able to use the new sim card from fizz6
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For some this not easy to be welcome with Fizz8
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Hello Ali,
I'm really sorry to hear about your issue. I've just checked your account and I see that a ticket has been opened by one of my colleagues. Our technicians will try to resolve this issue in the shortest time possible. Once we'll have any update, we'll get back to you via the email associated with your account. We'll follow up your ticket and do everything in our power to make sure that you'll be able to fully use our service.
Have a nice day!
Radu7 -
Ali,
Please, chat with customer's service to get information:
https:fizz.ca/en/contact-us6 -
Communicate by messenger with them.They solved my problem quite fast.5
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Do not do that.4
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Looks like Ali is already in good hands with Whizz.6
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Chat with Fizz....1