Payments methods?

karym · November 2019

Hi, my credit card was cancelled and I need to use a friend's credit card but the system doesn't accept it. What shiuld I do to have my friend's card accepted?

Mike · November 2019

You need to contact the support to see if it is possible

Yes here the Whizz confirmed that you can use a friend credit card
https://community.fizz.ca/questions/2152619-payment-mode

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fling · November 2019

Yes you could use a friend credit card but ...

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling

Tip: Make a copy and paste of what is written in your bank account.

If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

MichelP · November 2019

Karym,
see, what Fling recommend to you. The adress of your credit card must be the same than your Fizz account's adress.
It won't work with credit card of your friend. Sorry. You can't use credit card's friend. Your account will be blocked by the fizz's payment system .
see:
https://community.fizz.ca/questions/1973569-order-sim-card-cause-fizz-doesn-t-recognize-biling-adress-can

Irene · November 2019

You need to change the name on the contact and the adresse

Alfio · November 2019

This question was answered by a Whizz from Fizz by another thread started by karym. Basically one CAN use another person's credit card (with their permission) to pay for your account. Wow, that is quite a flexible arrangement.

Berts · November 2019

Contact thé support....

Kovid · November 2019

It's not your credit card, you shouldn't use it.
You should go to your bank and turn your debit card into a visa debit card, which is an acceptable mode of payment for Fizz. This is what I did once when my new credit card arrived late.
I am not sure if a visa gift card would work as well ???