I want to put my account on hold for 6 months , I minimized plan to bare min, they charged me $23.40

solutionx · November 2019

I want to put my account on hold for 6 months , I minimized plan to bare min, they charged me $23.40 instead of $10? can someone help?

Mike · November 2019

Here we are users

therefore you must contact the support, since you should charged 12.03$

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Gswim · November 2019

Contact Customer Service for the billing issues

SittingRam · November 2019

Is 23.40$ your usual amount?

FC · November 2019

First of all, if you minimized plan recent, you have to wait to see until the new payment circle (let's say your payment date is 15th, and you changed your plan on Nov 1st, you have to wait until 15th).
Second, for $23.40 per month, you should be on stabilization price (I have one plan of $23.40 as well, incl: 1G, VM, Canada, SMS, Call). Since you changed the plan, you will lost the stabilization price, which means when you reactive it, you will be on regular price ($32) for the same features. Do the math. If you want to stay with Fizz more than 10 months, you will loss more money.