credit cards max?

serge D. 34693 · November 2019

Reached maximum credit cards allowed. Went to solution hub, to community hub, no chat bubble. My cc expired just wanna put new date, cell phone is frozen and fizz is sleeping at the switch... No kidding it's less expensive but i gotta admit it's the first i experience a vendor who doesn't want to get paid! Touriste un peu videotron...

Mike · November 2019

You need to contact the support try with my link

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

serge D. 34693 · November 2019

No facebook no twitter... I'm out of luck? Can you reset the number of credit cards on my account without chat? When do you expect chat to be back up live??

Whizz · November 2019

Hello serge
I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and then try in incognito mode. Please make all the necessary checks during the addition of the Canadian Visa credit/debit card or MasterCard credit card and be sure that the billing address you are writing on our site is exactly the same as the one shown on the card's bank statement. For more about this, please also check:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
Thank you for your understanding.
Have an awesome day!
-Catalin