I ordered I 2 sim card, but didn't receive them 3 weeks after !?

IDRISS Z. · October 2019

I ordered 2 card sims the 8th October, it's 28th Octobre, and didn't receive them yet !!

Alfio · October 2019

SIM cards should arrive within a couple of business days. Looks like they may be lost. Fizz's remedy is to have you re-order them, and then they will reimburse you. Contact Fizz first though at :

https://fizz.ca/en/contact-us I find that the Facebook contact works best for me.

You can use my code IDOUU which will give you a $25 discount on you 3rd month's bill.

Fizzy · October 2019

It looks like the sim cards were lost, you have to order the SIM again. After you've received it and activated your plan, contact Fizz support and ask to be refunded for the SIMs you did not receive.

The delivery service that will bring your SIM card depends on which shipping method you requested when you order your SIM.

Standard shipping: 2 business days
Express shipping: Under 3 hours

https://fizz.ca/en/faq/who-is-delivering-my-sim-card-how-do-i-track-my-shipment-contact-the-shipper

How to check the status of your SIM card delivery

Go to My profile in your account.
Scroll and click on Order history, here you can see the status of all your Fizz orders.
Go to See details of your order
In the order details, go to the shipping number to track your delivery
In the carrier website you can see the details of your delivery

Go to shipping number to track your delivery on the carrier website

On Planete courrier tracking website, go to 'click for more info' and enter the postal code of the delivery address: you can see delivery details (where your SIM card has been pasted, which has received the parcel with signature...).

Elizabeth B. #5037 · October 2019

try contacting fizz customer support via facebook. they may have been lost in the mail

SittingRam · October 2019

That is way too long. It must be a delivery issue. When you track your package do you see whether the courrier was Canada posts or Planète Courrier?
Either way, contacting them along with the tracking number seems like good place to start of fizz support can’t give you a reasonable answer

Whizz · October 2019

Hello Idriss,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
Have a great day!
Radu