The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.
To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.
You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.
You can contact the support to tell them how unhappy situation it is and make a complaint
Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.