Didn't hear the technician ring 5 minutes ago, called and he won't come back. No way to contact Fizz

Andrew N. #13060 · October 2019

Didn't hear the technician ring 5 minutes ago, called and he won't come back. No way to contact Fizz. Good start... He said that we need to contact Fizz to make another appointment and he would come right back. There does not appear to be a way to do that. The chat feature should be available but is not.

. · October 2019

You can start with this: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#3
While you’re on that page, you should see the chat bubble pop up at the bottom right corner. If you don’t see it, make sure you are logged in (confirm at top right of page). Failing that, the other ways to get in touch with support can be found here: https://fizz.ca/en/contact-us. There’s also via your Fizz online account under My profile > Forms. Good luck!

Attariyah · October 2019

You can chat with Fizz customer support (from 8am to 9pm) or send them a message (anytime) and they'll reply back to your email.

To chat: You'll need to make sure you're logged in then go to Solution Hub and click on any of the questions (e.g. https://fizz.ca/en/faq/activate) After a little while you should be able to see a green chat bubble in the right-hand corner of the page.

To send them a message: Log in to your account, click on "My Profile" then "Contact Forms". Now "choose a subject" and "submit a complaint".

Fizzy · October 2019

Unfortunately it looks like you were not there for the appointment.

You have to reschedule your appointment via your Fizz account.

If you want to chat with Fizz customer service, here's how.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Elizabeth B. #5037 · October 2019

try contacting them via facebook messenger

Didn't hear the technician ring 5 minutes ago, called and he won't come back. No way to contact Fizz

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