Didn't hear the technician ring 5 minutes ago, called and he won't come back. No way to contact Fizz

Didn't hear the technician ring 5 minutes ago, called and he won't come back. No way to contact Fizz. Good start... He said that we need to contact Fizz to make another appointment and he would come right back. There does not appear to be a way to do that. The chat feature should be available but is not.

Answers

  • Fizzy
    Fizzy * 1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me *Posts: 7,276

    Unfortunately it looks like you were not there for the appointment.

    You have to reschedule your appointment via your Fizz account.

     

    If you want to chat with Fizz customer service, here's how.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • try contacting them via facebook messenger
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