You should already have the badges.
If not, you can inquire with Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
I had this same problem. Both the Sundae and Explorer badges did not apply to my profile. So I contacted Fizz support through the chat bubble (https://fizz.ca/en/contact-us) and told them I never received the badges. They sent if off to their technical team and then it was added to my account with 48 hours I think.
@Isabelle You can either chat with them online (from 8am - 9pm) or just send them a message (anytime) and they'll reply back to your email.
To chat: You'll need to make sure you're logged in then go to Solution Hub and click on any of the questions (e.g. https://fizz.ca/en/faq/activate) After a little while you should be able to see a green chat bubble in the right-hand corner of the page.
To send them a message: Log in to your account, click on "My Profile" then "Contact Forms". Now "choose a subject" and "submit a complaint".