validation?
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Saul H. #12879
Posts: 1 ✭✭
Last Wednesday Oct 16, 2019, I helped Mimi, my friend to create a new Fizz account with her email address (yahoo.com) and ordered a sim card, which is sent to her home by mail. She signed up for the special of $20 plus voicemail of around $1. I have paid for the simcard already with my credit card. The next day when I logged onto her account to check but couldn’t. An error message is that the password became invalid because an email of validation was sent to her by Fizz but she did not reply within 24 hrs. Obviously she didn’t, because she couldn’t access to the internet with no phone service.
This afternoon, she came to my office to log on to her Yahoo email, in order to see if she could open the email Fizz had sent her last week, hopefully she could log onto her Fizz account by changing her password. However, when she logged onto her email address, Yahoo asked for her to her cellphone number in order to text her a validation code to sign in.
Now, this is where she is stuck. She no longer has a phone plan therefore her phone cannot receive any validation code from Yahoo. Therefore, she cannot even check the email Fizz sent her last week. She cannot sign in the Fizz account created with her email address either, because the password is no longer valid.
Now, what should she do to activate the account created last Thursday?
This afternoon, she came to my office to log on to her Yahoo email, in order to see if she could open the email Fizz had sent her last week, hopefully she could log onto her Fizz account by changing her password. However, when she logged onto her email address, Yahoo asked for her to her cellphone number in order to text her a validation code to sign in.
Now, this is where she is stuck. She no longer has a phone plan therefore her phone cannot receive any validation code from Yahoo. Therefore, she cannot even check the email Fizz sent her last week. She cannot sign in the Fizz account created with her email address either, because the password is no longer valid.
Now, what should she do to activate the account created last Thursday?
28
Answers
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Your friend should contact Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Yeah contact Fizz and maybe contact Yahoo to get her email verified for next time she uses it.15
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Poor Mimi. I hope support is able to sort things out17
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Sorry to hear that ! But this is exactly why it is a good idea to always have an alternative to 2FA such as, another email or second phone number , even better an authenticator !
Hope you guys can sort it out!18 -
Try contact fizz by chat or Facebook messenger!6
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