Is there anyone else that has his upgrades desactivated ? My upgrade slots have disappeared ...
Mohammed M. 5141
Posts: 4 ✭✭
in My Mobile
I also have upgrades but cant add them because there is no slots. If someone can help would be much appreciated!
21
Answers
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You get to unlock upgrade slots as you get more points. The second slot is unlocked at level 3 and the third slot is unlocked at level 5.
https://community.fizz.ca/questions/1826956-rewards-rewards7 -
I understand that part. What i find weird is that i had already my first slot and was using a250mb upgrade. When i checked my usage history, that upgrade was not being added to my monthly data plan although it was active on my first slot and now all the 3 slots ( the one that i had unlocked and 2 locked), disappeared
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That's weird. Maybe it's a bug (try refreshing?) or you can contact them online: https://fizz.ca/en/contact-us6
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I will try that, thanks
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48 hours before billing, you cannot change updates. Are you in that period?6
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No i am not. Still have 23 days left. I noticed it a few months ago and it has been like this eversince.6
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Hmm.. that's strange. I didn't experience this kind of problem when applying/using upgrades. Try to contact Fizz customer support, they should be able to fix the problem.7
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Someone else here in forum mentioned the same issue. Sounds like a glitch.
Best to contact Fizz support to straighten it out.
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I have a similar issue. I contacted support. They told me that it should be fixed on my next billing cycle1
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