Outgoing calls keep getting 'disabled' for a few hours... ?
I just got Fizz last week and twice in the past 2 days, my outgoing calls were disabled for some time..
I would try to make a call and there would be a pre-recorded message saying that outgoing calls are disabled and I should (make an outgoing call) to number 5611 to fix it
Of course then I can't make an outgoing call to 5611, because I can't make any calls at all.
I even tried calling 5611 once my outgoing calls were working again, and it says that my account doesn't allow for this type of call..
Has anyone had this problem? Is there an easy fix or is this just what I can expect from Fizz?
Thanks
I would try to make a call and there would be a pre-recorded message saying that outgoing calls are disabled and I should (make an outgoing call) to number 5611 to fix it
Of course then I can't make an outgoing call to 5611, because I can't make any calls at all.
I even tried calling 5611 once my outgoing calls were working again, and it says that my account doesn't allow for this type of call..
Has anyone had this problem? Is there an easy fix or is this just what I can expect from Fizz?
Thanks
23
Answers
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Check your Fizz account to ensure all is well with your mobile plan.
Contact Fizz support for help and more info..
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- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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