Outgoing calls keep getting 'disabled' for a few hours... ?

Yamayama

I just got Fizz last week and twice in the past 2 days, my outgoing calls were disabled for some time..
I would try to make a call and there would be a pre-recorded message saying that outgoing calls are disabled and I should (make an outgoing call) to number 5611 to fix it
Of course then I can't make an outgoing call to 5611, because I can't make any calls at all.
I even tried calling 5611 once my outgoing calls were working again, and it says that my account doesn't allow for this type of call..
Has anyone had this problem? Is there an easy fix or is this just what I can expect from Fizz?
Thanks

Fizzy

Check your Fizz account to ensure all is well with your mobile plan.

Contact Fizz support for help and more info..

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

GOAT

Contact Fizz support via Facebook