Internet not working

Sanjay Posts: 40 ✭✭
my internet is not working and I'm not getting the @ light on the modem tried rebooting no luck.
any ideas


  • Mike
    Mike Posts: 19,904 ✭✭

    Did you also check the coaxial cable?

    if it does not help, contact the support, it can be a temporary problem in your area


    • Go to this page, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


    Your can also send a message via facebook messanger and click send a message (this is a bit slower)


    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Did you have any issue with your payment ?
  • Sanjay
    Sanjay Posts: 40 ✭✭
    no, it just stopped this morning
  • Sanjay
    Sanjay Posts: 40 ✭✭
    I've been trying to get the chat bubble but nothing is coming up
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    If the power is green and the up/down are solid blue, then everything seems to be connected properly. The problem sounds like you are not authenticated in their system. Check your payment, or contact support. If the chat is not available, you can also message them on facebook.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You should try again.
    I just tried this link and the bubble showed up
  • GOAT
    GOAT Posts: 227 ✭✭
    Try contacting Fizz support on Facebook. They are pretty responsive.
This discussion has been closed.