Internet not working

Sanjay

my internet is not working and I'm not getting the @ light on the modem tried rebooting no luck.
any ideas

Mike

Did you also check the coaxial cable?

if it does not help, contact the support, it can be a temporary problem in your area

CHAT

• Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

M T. #338

Did you have any issue with your payment ?

Sanjay

no, it just stopped this morning

Sanjay

I've been trying to get the chat bubble but nothing is coming up

Chris K. #7521

If the power is green and the up/down are solid blue, then everything seems to be connected properly. The problem sounds like you are not authenticated in their system. Check your payment, or contact support. If the chat is not available, you can also message them on facebook.

M T. #338

You should try again.
I just tried this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do and the bubble showed up
.

GOAT

Try contacting Fizz support on Facebook. They are pretty responsive.