Late Payment?

Alfio
Alfio Posts: 398 ✭✭
in My Mobile
I see people mentioning doing a late payment? How is that possible? I was assuming that all I need is to have a credit card on file, and the monthly payment will be taken from that credit card. Is this a correct assumption?

Answers

  • SuperTuna
    SuperTuna Posts: 3 ✭✭
    Funny, I assumed the same thing. Especially as being a prepaid svc, should theoretically mean you're paying for the month ahead? Unless of your the credit card gets declined... which I'd assume would put the acct on hold?
  • jeedey
    jeedey Posts: 83 ✭✭
    If your card is expired or not valid, they will make an unsuccessful payment and your service will be suspended.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    If for whatever reason the charge to your credit card fails, they will try it again a few times. They will email you and let you know to update your payment information. If after a few attempts it was not successful they will suspend your account until a successful charge is made. Hope this helps.
  • Whizz
    Whizz Posts: 23,115 admin
    Hello Alfio,
    For more details about the steps to take following a late payment on your account, I invite you to consult this faq link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
    Radu
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