How long to activate the sim

hiroko
hiroko Posts: 2 ✭✭
in My Mobile
I activated my sim yesterday, and my account still shows me that avtivation pending.how long will it take ??

Answers

  • Mike
    Mike Posts: 21,585 ✭✭

    Did you try to put the SIM in the phone? Can be a visualization problem.
    Can take from couples of minutes to 24hrs
     
    Contact the support

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • hiroko
    hiroko Posts: 2 ✭✭
    Hi, Mike. Thank you for the answer. Yes I already put my sim in the phone but it shows No Service.
  • Fizzy
    Fizzy Posts: 11,809 ✭✭

    Please confirm that the activation was successfully completed.

    Was your credit card charged for the first month of service?

     

    If needed, clear your browser cache first , then retry activation using incognito mode.

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