Why is my Quebec number not valid for transfer?
Answers
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No it's not common, they need those informations to transfert your phone number.
Contact the support to help you with this issue. You should not have problem to transfert a number starting by (438)
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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I think it is because you have a business (corporate) number from Telus.
Ask Telus if your number can be ported? They will probably explain how it works.
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Hi Camille,
I'm having the EXACT same issue.
I would just advise you - from what I've seen so far - not to use messenger for this issue but go for the contact form. I've had no reply on messenger for quite a while now...
If you manage to succeed in your transfer please update this post so that I may follow in your footsteps. I will do the same if I make it work first.
Francois10 -
I did get a very quick response through the chat bubble. They have made a "ticket" for my issue and will get in touch via email. I will keep you updated!10
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Note that Fizz is only for personal use, not business. So that might be the cause. But as other said, chat with Fizz / open a ticket.9
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Thank you for your input, that's a fair point. My number is only for personal use and is only linked to a corporate account for an employee discount and is not linked to the organization. Do you think they still think its an admin number since it's corporate?2
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Quick update: I just contacted Telus and they said there should be no issue to transfer my number even though I have a corporate account with them. Will just have to wait and see what the "ticket" brings.10
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I'm having the exact same problem, switching from Bell. Spoke to Bell and they said there should be no issue, so I guess maybe fizz is having issues.11
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Usually, the only time when the system won’t ask you for imei, pin, or account number is if you are trying to port a number that is or has been a landline. Could this be a possibility?9
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The number is a personal cellphone number, its not used for any business or admin and it has never been a landline.8
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Last update: I tried again and for some reason it worked... no explanation other than I was on a different wifi.. not sure if that helps anyone.7
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last update from me on this topic : I also switched Wi-fi - to my 5Ghz connection to be exact - and the transfer worked without any issues.
Hope that helps other people6 -
Since several people were having the same issue, Fizz seems to be have resolved it.
I am thinking that Fizz changed how they handle these numbers.
These corporate/business numbers were likely considered "landlines", but are now being treated as transfers from mobile numbers.
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When you are happy with the answers received you can choose the best answer in order to close the discussion. Thanks1
