Seeing different prices?

Fizztastic Posts: 55 ✭✭
I recently changed my plan to be 41.86$ per month, but in my account it's showing as 45$. I mean if you add taxes it should be at 48+.
I don't understand what's going with this.


  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Yes it's a display error followed by a billing error.
  • Leifuer
    Leifuer Posts: 475 ✭✭
    Display issue, the correct price will be updated from the next billing cycle.
  • Yelena
    Yelena Posts: 1,861 ✭✭
    Try to simulate another plan modification by clicking My plans -> Manage plan -> Adjust plan -> Change plan. You should see the correct price in the bottom of the screen.
    Also contact support to inform them of this issue. They should confirm that it is a display issue.
    In any case check if your bill is correct the next billing cycle. If there is a mistake, contact the support for reimbursement.
  • Mihaela L. #4584
    Mihaela L. #4584 Posts: 12 ✭✭
    I hope they will fix it. I will really hate having to go through the hassle having to ask for a refund after every billing cycle.
  • Mike
    Mike Posts: 19,906 ✭✭
    I ask to fix the error 2 weeks ago or so, still waiting :'(
  • GOAT
    GOAT Posts: 227 ✭✭
    Wait for the end of your billing period. If it's still wrong, contact Fizz on Facebook.
  • jeedey
    jeedey Posts: 83 ✭✭
    The correct amount should be billed to you in due time. Contact Fizz if problem persists(only if it's actually more expensive or else enjoy the cheaper price)
  • Fizzy
    Fizzy Posts: 10,063 ✭✭

    I had a similar issue with the price displayed for my mobile plan.

    I contacted Fizz and was told that it was display issue.

    Sure enough at my next renewal, I was charged the correct (same) price and the price displayed on my plan is now correct as well.


    Is it possible in your case, that the price includes any discounts/upgrades you applied?

    I mean something like 41.86$ plan - 2$ discount

    = 39.86$ + taxes

    = 45.83$

  • Fizzy
    Fizzy Posts: 10,063 ✭✭

    Hope your renewal went well.


    If your case is similar to mine, you should have been charged the correct amount at your renewal which you stated as 41.86$ plus taxes. After your renewal, the prices displayed.shown on your account should be correct as well.

This discussion has been closed.