I bought 1gg of data and when I went to see my bank account there is 8 transactions what to I do ?
Answers
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You have to contact the support for a refund
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Only support can solve a billing issue. We are users like you here.
I haven't been able to see the chat bubble lately, maybe you will have more luck. If not, they do respond by Facebook messenger within a few hours.6 -
Get in touch with support, if all fails get in touch with your Credit Card company5
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it might be an display issue.
Contact Fizz first and verify your account or credit card history if they are real, then request the refund.
Good luck!
In any case that you have difficulty for the refund, there is always CCTS the behind you!4 -
Login your Fizz account, check your transaction history. Does it show mulitple payments?
If there is indeed an issue, you need to contact Fizz support.
Open this link https://fizz.ca/en/faq/resolving-issues during business hours
and click on the green chat bubble (bottom right) to start a chat.
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You should wait until the transactions are approuved and really passed on your credit card, it usually takes a 3-4 days. After that, if there really is 8 transactions of course chat with them for a refund!4
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Did you buy data because your plan has none? I see people here giving data for free most of the time. I would choose this way instead of buying it.2
