Sudden price change to the plan without notice?
Have anyone notice a sudden price change on the monthly plan? I've noticed today on my plan it's showing 27.60$ instead of 21.60$ from previous month. That's a big 6$ difference. My plan is 1GB data, voice+text, voicemail and Quebec coverage. I signup way back last year before the stabilization period. Looking at Fizz's current offer to the same plan option is only 20.70$. So is this another bug from Fizz's website or another price change that I'm not aware of? I have not receive any email notice saying that the stabilization period is over. Anyone have the problem? I will contact Fizz tomorrow and will find out what's going on...
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Answers
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There was no price change announced or implemented by Fizz this week.
Fizz did a lot of enhancements related to our rewards, so maybe some things got messed up.
Good idea to contact Fizz before your next renewal. I think they were busy earlier today, handling a lot of queries.
You can also go on My Plan and select Adjust Plan to see what the current prices are for different plans (without saving your changes).
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They did an update on the site yesterday, must be related.
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Seems like a bug, unless, you mistakenly purchased and add-on or added funds to your wallet.17
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There are plenty of new typo, I have a huge one that before share it I would like to contact the support
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You should contact fizz by chat or Facebook messenger to check, seems like a bug15
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Fizz had given out a 30% discount for having lost service for a full day a while back. it was a temporary discount, seems like this was it.12
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Since everyone receives Fizz new reward program notification, which also means Fizz has finally arrived to public version.
Test time has passed away!13 -
a support ticket for the issue has been escalated for further investigation. will see how long it will take to resolve the issue as my next billing is next Thursday.14
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good luck in your issues.12
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Thank you for posting this! I just checked for myself. Mine has gone from 22.46 to $35.40 overnight. Not amused Fizz, not amused.14
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I agree with that they updated their system and get something interrupted13
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Looks like a few isolated issues. Hopefully they fix them quickly.12
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Contact them tadaa8
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Maybe it was their discount but its gone or contact them for a direct answer.. but i dont think the price dropped.7
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I just checked my plan and the price hasn’t changed (still got the “stabilization period price) si your best bet would be to contact fizz.8
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I have contacted the support and they told me that it is a visualization problem.
I have 2 numbers one with the problem and one without9 -
Fizz's has resolved the display error on my account today. Thank you for Fizz's fast response. Hope this 6$ bug is fixed for everyone. Thanks all.9
This discussion has been closed.