SIM card not received, need immediate action

Ordered SIM & didn’t receive yet but the status in tracking shown delivered, can you verify & send the sim or refund?

Answers

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 2,534

    You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order

     

     

    Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. To chat with Fizz, make sure that:

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

     

    If you need a referral code in order to have 25$ on your 3rd bill, this is mine OKWPW to use during the plan activation, when you have the total with the taxes.

  • Irene
    Irene 🌈 💲50 🎁 REFERRAL CODE ▶ 5JATM ◀ CODE DE RÉFÉRENCE 50💲🎁 🏃‍♀️ 🕧 2021-09-30 🌈Posts: 1,441

    If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

    ps: The referral is valid when you create your plan.

  • Rayl
    Rayl Posts: 121
    Fizz Chat support will help.
  • Gates
    Gates Posts: 833

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

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