You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order
Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. To chat with Fizz, make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
If you need a referral code in order to have 25$ on your 3rd bill, this is mine OKWPW to use during the plan activation, when you have the total with the taxes.
If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.
ps: The referral is valid when you create your plan.
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