Bell customer wont receive Fizz SMS ?

Hi, I have friends that are on Bell mobility. They can send me SMS message, but they never receive my SMS.

Answers

  • J D. #792
    J D. #792 Posts: 316 ✭✭
    sometime you got the msg after a while, not instantly.
  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

  • I am waiting to be able to speak with Fizz during working hours.
    I know that 2 more customers on Fizz cant send SMS to that customer. Trying to find someone else on Bell to make a test.
    Bell user was using an Iphone, so we were using iMessage without any trouble, he switched to Android, and now he wont receive SMS from everyone that he knows are with Fizz.
    Will let you know.
  • Whizz
    Whizz Posts: 18,807 admin
    Hello, David!
    Thank you for having presented your situation here.
    In case you're using an iPhone, in order to be able to send your SMS without using the internet connection (usually wi-fi), you have to make some modifications into your phone's parameters.
    Being given your situation, I've made some researches and found the manipulations you have to follow on your phone in order to be able to correctly send SMS: https://www.imore.com/how-to-disable-deactivate-imessage-iphone-ipad .
    Please let me know if it helped and don't hesitate to contact us privately: https://fizz.ca/en/contact-us if you need further assistance on this matter.
    Have a wonderful day!
    -Cristina
This discussion has been closed.