SIM card changed - no network, no phone calls, no SMS, no data?

Tyler A.
Tyler A. Posts: 8 ✭✭
in My Mobile
I lost my phone on August 18 and ordered a replacement SIM card (received Aug 21). By accident, I went through the fizz.ca/activation, rather than change my SIM card on my account.
When I realized my error, I contacted Fizz immediately to have the prior activation reversed, which was seemingly successful. I then activated it on my account and have not had service for SIX DAYS.
I have been in touch with Fizz customer service and they have been completely incapable of helping my situation. Technical has not been in touch with me and every time I speak with a Fizz rep they say my account is "Pending."
My question is, other than continue waiting or changing service provider, is there anything I can do on my side?
FYI - My APN is properly set up.

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    No there is nothing that you can do unfortunately.
    "Sometimes" Fizz is not very fast resolving customer issue.
  • Whizz
    Whizz Posts: 23,047 admin
    Hey Tyler,
    Hang-on, we're working on fixing the issue you encountered.
    Thank you for your patience!
    Jay
  • Tyler A.
    Tyler A. Posts: 8 ✭✭
    Thanks Jay. I have been hanging-on and hanging-on and hanging-on. Six days of hanging-on now! Hopefully it can be resolved today.
  • Tyler A.
    Tyler A. Posts: 8 ✭✭
    Now day 7, and still no fix. This is bull.
  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • mendele512
    mendele512 Posts: 28 ✭✭
    I have the same problem what number can I call fizz?
  • Mike
    Mike Posts: 21,566 ✭✭
    @Michael contact the support

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • mendele512
    mendele512 Posts: 28 ✭✭
    Help me anytime my phone is not working for a week I tried everything

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